Privacy Policy

1. Data Controller Information

Save Energy Services Ltd (“we”, “us”, or “our”) is the data controller responsible for personal information collected through this website and through our commercial operations.

2. Personal Data We Collect

We may collect and process the following categories of personal information:

• Contact Information: Full name, telephone number, email address, postal address, and business name.
• Property & Heating Data: Property type, existing boiler details, fuel source, heating requirements, and EPC information provided during technical assessments.
• Enquiry & Communication Records: Details submitted through our website enquiry forms, email correspondence, or telephone notes.
• Technical Browsing Data: IP address, browser type, device information, and interaction timestamps.

3. Lawful Basis for Processing

Under Article 6 of the UK GDPR, we rely on the following lawful bases:

4. How We Use Your Data

Your data is used exclusively to:

• Respond to direct service enquiries and schedule technical consultations.
• Coordinate qualified Gas Safe registered engineers for boiler repairs, servicing, and installations.
• Conduct heat loss calculations and heat pump feasibility assessments.
• Deliver MCS and Boiler Upgrade Scheme advisory and documentation consultancy.
• Manage customer enquiries transparently in compliance with electronic marketing rules.

5. Data Sharing & Third Parties

We do not sell, rent, or trade your personal data to third parties for marketing purposes. Data is only shared with:

• Qualified Subcontracted Engineers: When necessary to execute approved heating or site assessment works.
• Technical Service Providers: Secure hosting, cloud storage, and email delivery platforms bound by confidentiality and data processing agreements.
• Statutory & Regulatory Bodies: Where required by UK law, Gas Safe Register audit requirements, or lawful court orders.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected. Customer enquiry records are retained for up to 24 months, while project contracts, gas safety certificates, and financial transaction records are retained for a minimum of 6 years in accordance with UK statutory accounting and safety requirements.

7. Your Statutory Rights Under UK GDPR

Under UK data protection law, you hold rights including:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal information.
• Right to Erasure: Request deletion of your data where no overriding legal obligation exists.
• Right to Restrict or Object: Restrict or object to our processing of your information.
• Right to Withdraw Consent: Withdraw previously given consent at any time.

To exercise any of these rights, please contact Save Energy Services Ltd at 55 Gracey Lane, Bradford, BD6 3SL, or telephone 07949 410600.